Legal
Refund policy
Last updated 29 October 2026
In short
- 7-day pilot (₹4,999): full refund if you ask before the pilot ends.
- Monthly plan (₹9,999): cancel any time; no refund for a month already started.
- Charged twice, or we couldn’t deliver? You get that money back.
- Refunds go back to the way you paid, usually within 5–7 working days after we approve them.
The 7-day pilot
The pilot is a one-time payment (₹4,999 in India, US$59 elsewhere) that covers setup and 7 days of your assistant working on your business. If you’re not happy, write to hello@phalsa.ai before the 7 days end and we’ll refund the full amount. You don’t have to give a reason, though we’d like to hear it.
If we can’t get your assistant live within 7 days of your payment for a reason on our side, you can choose a full refund or more time.
The monthly plan
- The monthly plan (₹9,999 in India, US$119 elsewhere) is paid in advance for 30 days. It doesn’t renew automatically — to cancel, simply don’t pay for the next period.
- We don’t refund a period that has already started, or the unused days of it.
- If the Service is down for more than 72 hours in a row in a paid period because of a problem on our side, we refund or credit those days.
Always refunded
- Duplicate payments or payments taken by mistake.
- A plan we ended early without a valid reason under our terms — you get the unused days back.
Not refunded
- WhatsApp conversation charges billed by Meta to your WhatsApp Business account.
- Accounts paused or closed because they broke our terms (for example by sending spam).
How to ask for a refund
- Email hello@phalsa.ai from your account email with your business name and receipt number (Dashboard → Billing).
- We reply within 2 working days. Approved refunds are sent through Razorpay within 3 working days.
- Your bank or UPI app usually shows the money within 5–7 working days after that.
If you’re not happy with how we handled a refund, write to us again and the founder will review it personally.